Last Updated: September 4, 2026

Zoziba (“Zoziba”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how Zoziba may collect, use, store, share and protect information when you visit or use zoziba.com, request local services, contact us, create an account, purchase products from our online shop or interact with our website content and advertisements.

By using Zoziba, you acknowledge that you have read and understood this Privacy Policy.

1. About Zoziba

Zoziba is a local services and online shopping platform serving customers in Guwahati, Assam and nearby areas.

Zoziba helps customers connect with suitable local service professionals for services including plumbing, electrical work, cleaning, carpentry, painting, AC service and repair, appliance repair, car care, bike services, moving services, pest control, home renovation, property maintenance, gardening, housekeeping and other local services.

Zoziba also offers selected household items, repair tools, home maintenance products and other practical products through its online shop.

2. Information We May Collect

Depending on how you use our website, we may collect different types of information.

2.1 Information You Provide Directly

When you use our contact forms, booking forms, account features or online shop, you may provide information such as:

  • Full name
  • Phone number
  • Email address
  • Billing information
  • Shipping or delivery address
  • Service location
  • Service requirements
  • Preferred service date and time
  • Order information
  • Account information
  • Messages and enquiries
  • Information you voluntarily provide through forms or communications

Please do not provide unnecessary sensitive personal information through our website.

2.2 Information Collected Automatically

When you visit Zoziba, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information
  • Pages visited
  • Referring pages
  • Approximate visit time
  • Website interaction information
  • Error and diagnostic information

This information may be collected through server logs, cookies, analytics tools and similar technologies.

3. How We Use Your Information

Zoziba may use information for legitimate business and service purposes, including to:

  • Respond to enquiries.
  • Process service requests.
  • Help connect customers with suitable local service professionals.
  • Coordinate appointments.
  • Process and fulfil product orders.
  • Arrange product delivery.
  • Manage customer accounts.
  • Process payments through applicable payment providers.
  • Provide customer support.
  • Respond to complaints and requests.
  • Improve our website and services.
  • Understand how visitors use our website.
  • Maintain website security.
  • Detect and prevent fraud, abuse and unauthorised activity.
  • Communicate with customers about orders or service requests.
  • Maintain business records.
  • Comply with applicable laws and legal obligations.
  • Display and measure advertising where applicable.

We use personal information only for appropriate purposes connected with our business, services, website operation and legal obligations.

4. Service Request Information

When you request a local service through Zoziba, the information you provide may be used to understand your requirement and help arrange contact with an appropriate service professional.

Depending on the service requested, information such as your name, phone number, location, service requirement and preferred appointment details may be shared with a relevant service professional when reasonably necessary to fulfil the request.

We do not intend to share unnecessary personal information.

5. Online Shop and Orders

If you purchase a product through the Zoziba online shop, we may collect information necessary to process your order.

This may include:

  • Name
  • Contact information
  • Billing details
  • Delivery address
  • Order details
  • Payment status
  • Transaction reference
  • Customer account information

This information may be used to process, fulfil and support your order.

Where payment processing is handled by a third-party payment provider, payment information may be processed directly by that provider according to its own privacy policy and terms.

6. Customer Accounts

If you create a Zoziba account, we may collect information necessary to manage your account.

Your account may allow you to:

  • View or manage orders.
  • Access account information.
  • Review previous purchases.
  • Manage certain personal details.
  • Use available website features.

You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been accessed without permission.

7. Cookies

Zoziba may use cookies and similar technologies.

Cookies are small files or identifiers that may be stored on your device when you visit a website.

We may use cookies to:

  • Keep the website functioning.
  • Remember preferences.
  • Support login and account functionality.
  • Maintain shopping cart functionality.
  • Understand website traffic and usage.
  • Improve website performance.
  • Support security.
  • Measure advertising performance.
  • Support relevant advertising where applicable.

Some cookies may be necessary for the operation of the website while others may depend on your consent, browser settings or applicable law.

8. Google AdSense and Advertising Cookies

Zoziba may use Google AdSense or other advertising services to display advertisements on some pages of the website.

Third-party vendors, including Google, may use cookies to serve advertisements based on a user’s previous visits to Zoziba or other websites.

Google’s advertising cookies may enable Google and its partners to show advertisements based on a user’s visit to Zoziba and/or other websites.

Google may use information such as cookies and similar technologies in connection with advertising, measurement and fraud prevention.

Google’s AdSense documentation states that publishers displaying Google ads must clearly disclose their use of cookies in their privacy policy.

For additional information about how Google uses information in connection with advertising, users may review Google’s applicable privacy and advertising information.

Where applicable, users may manage personalised advertising preferences through Google’s advertising settings.

9. Personalised and Non-Personalised Advertising

Depending on our advertising configuration and the visitor’s location, advertisements may be personalised or non-personalised.

Personalised advertising may use information relating to previous browsing activity or other permitted signals to make advertisements more relevant.

Non-personalised advertising may use contextual information such as the content of the current page and general location information rather than a user’s previous activity.

Google explains that non-personalised ads may still use cookies or similar technologies for purposes such as frequency capping and aggregated reporting where applicable.

Where legally required, Zoziba may use a consent mechanism to ask visitors for permission before certain cookies, advertising technologies or processing activities are used.

Visitors may be given options to accept, reject or manage certain categories of cookies or advertising-related processing, depending on their location and the technologies used on the website.

Users in the European Economic Area, the United Kingdom and Switzerland may be subject to additional consent requirements for personalised advertising.

Google requires publishers serving personalised ads to users in those regions to use an appropriate Google-certified consent management platform integrated with the IAB Transparency and Consent Framework where required by Google’s policy.

Zoziba may update its consent mechanism and advertising settings as requirements change.

11. Google Analytics and Similar Analytics Services

Zoziba may use analytics services such as Google Analytics or similar tools to understand website traffic and improve our website.

These services may collect information about:

  • Pages visited
  • Device and browser information
  • Approximate location
  • Referral information
  • Website interactions
  • General usage patterns

Analytics information is generally used in aggregated or statistical form to understand website performance and visitor behaviour.

If analytics services are used in a way that requires consent, the applicable consent mechanism will be used where required.

12. Third-Party Service Providers

Zoziba may use third-party companies and service providers to operate and improve our website and business.

These may include providers for:

  • Website hosting
  • Domain and technical infrastructure
  • Payment processing
  • Product delivery
  • Website analytics
  • Advertising
  • Email services
  • SMS or communication services
  • Security
  • Customer support
  • Website plugins and functionality

These providers may process information on our behalf or independently according to their applicable terms and privacy policies.

13. Sharing of Personal Information

Zoziba may share personal information where reasonably necessary for legitimate business purposes, including:

  • With local service professionals when required to fulfil a service request.
  • With delivery partners for product delivery.
  • With payment providers for payment processing.
  • With hosting and technical service providers.
  • With analytics and advertising providers where applicable.
  • With professional advisers where reasonably necessary.
  • When required by law or lawful government authority.
  • To protect the rights, property, safety or security of Zoziba, our users or others.
  • To investigate fraud, abuse or security incidents.

Zoziba does not sell personal information simply for the purpose of selling personal information to third parties.

14. Service Professionals

When you request a service through Zoziba, we may provide relevant information to a suitable service professional so that the professional can contact you regarding your service requirement.

The service professional may independently process information according to their own business practices.

Customers should avoid providing unnecessary personal or confidential information to service professionals.

Zoziba is not responsible for privacy practices carried out independently by third-party service professionals outside information processing controlled by Zoziba.

15. Payment Information

Where online payments are available, payment transactions may be handled by third-party payment processors.

Zoziba does not intend to store complete payment-card information such as full card numbers or security codes on its own servers unless expressly stated otherwise.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

16. Data Retention

Zoziba may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The purpose for which the information was collected.
  • The type of information.
  • Customer account requirements.
  • Order and transaction records.
  • Service records.
  • Legal and regulatory requirements.
  • Dispute resolution.
  • Security and fraud prevention.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of where appropriate.

17. Data Security

Zoziba takes reasonable steps to protect information against unauthorised access, misuse, loss, alteration or disclosure.

Security measures may include technical, administrative and organisational safeguards appropriate to the nature of the information handled.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their account credentials and devices.

18. Children’s Privacy

Zoziba’s website and services are intended for a general audience.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

Zoziba may contain links to third-party websites.

These websites may have their own privacy policies and data practices.

Zoziba does not control third-party websites and is not responsible for their privacy practices, security or content.

We encourage users to review the privacy policy of any third-party website they visit.

20. User-Submitted Content

If users submit reviews, feedback, comments, photographs or other content through Zoziba, we may process that information to operate, moderate and improve the relevant website feature.

Users should not submit sensitive personal information or another person’s private information without a lawful basis or permission.

Zoziba may remove content that violates our Terms & Conditions or applicable law.

21. Communications

If you contact Zoziba or submit a service or order request, we may contact you using the information you provided.

Communications may include:

  • Service-request updates
  • Appointment-related communication
  • Order confirmations
  • Delivery information
  • Customer support responses
  • Important account or website notices
  • Responses to enquiries

Where legally permitted, we may also send relevant promotional communications.

You may have options to unsubscribe from certain promotional communications. Transactional or service-related communications may continue where necessary.

22. Your Privacy Choices

Depending on applicable law, you may have rights or choices regarding your personal information.

These may include the ability to:

  • Request access to certain information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion where legally applicable.
  • Withdraw certain consents.
  • Request information about how your data is used.
  • Manage certain cookie preferences.
  • Opt out of certain promotional communications.

Some requests may be subject to legal, security or operational limitations.

To make a privacy-related request, contact us using the information provided below.

You may be able to control cookies through:

  • Your browser settings.
  • Zoziba’s cookie or consent controls, where available.
  • Google’s advertising settings.
  • Other third-party privacy controls provided by advertising or analytics services.

Please note that disabling certain cookies may affect website functionality, including account, shopping cart or other features.

Google provides controls for managing personalised advertising preferences. Zoziba does not control Google’s advertising settings or third-party privacy tools.

24. Google Advertising Information

Google may use information collected through its advertising products according to Google’s applicable policies.

For additional information about Google’s use of data in advertising, Zoziba may provide a link to Google’s relevant user-facing information from this Privacy Policy or its consent interface.

Google’s AdSense policies also require publishers to provide users with information about advertising cookies and applicable choices.

25. International Visitors

Zoziba primarily serves customers in Guwahati, Assam and nearby areas in India.

However, our website may be accessible from other countries.

Privacy and data protection laws differ between jurisdictions. Where applicable, Zoziba will take reasonable steps to comply with relevant legal requirements that apply to our processing activities.

Visitors from the EEA, United Kingdom and Switzerland may receive additional consent options where required by applicable advertising and privacy requirements.

Zoziba may disclose personal information when reasonably necessary to:

  • Comply with applicable law.
  • Respond to lawful requests from government authorities.
  • Protect users or the public.
  • Investigate suspected fraud or unlawful activity.
  • Enforce our Terms & Conditions.
  • Protect Zoziba’s legal rights and property.
  • Resolve disputes.

Where legally permitted, we may limit or challenge inappropriate requests for personal information.

27. Business Transfers

If Zoziba is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy obligations.

28. Changes to This Privacy Policy

Zoziba may update this Privacy Policy from time to time.

Changes may be necessary because of:

  • New website features.
  • Changes to our services.
  • New advertising or analytics technologies.
  • Changes in payment or delivery providers.
  • Changes in legal requirements.
  • Changes in business practices.

When changes are made, the updated policy will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

29. Contact Us About Privacy

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Zoziba.

Zoziba
Phone: 06026809927
Email: hi@zoziba.com

Office Address:
8th Bye Lane, 3rd Floor, Gallery 2000
Rajgarh Rd, Lachit Nagar
Guwahati, Assam 781003

Zoziba — One Call. All Solutions.

30. Important Disclaimer

This Privacy Policy is intended to provide transparent information about Zoziba’s website, services, online shop, cookies, analytics and advertising practices.

This policy does not replace professional legal advice. Zoziba should review and update this policy whenever it adds new technologies, advertising partners, payment providers, analytics tools, cookies or other services that may collect or process personal information.

Where applicable, Zoziba will update this Privacy Policy and its consent mechanisms to reflect those changes.