Privacy Policy
Important information about our services and policies.
ZOZIBA — Home & Local Services Marketplace
Effective Date: 8 November 2026
Last Updated: 8 November 2026
Website: https://zoziba.com
1. Introduction
Welcome to ZOZIBA.
At ZOZIBA, we recognize the importance of protecting your personal information and respecting your privacy.
This Privacy Policy explains how ZOZIBA ("ZOZIBA", "we", "us" or "our") collects, uses, stores, shares, protects and processes personal information when you visit our website, register an account, book services, register as a service professional or otherwise interact with our platform.
ZOZIBA operates as a home and local services marketplace connecting customers with independent service professionals across Guwahati, Assam and other supported locations.
Our goal is to provide a convenient, transparent and secure platform for discovering local services and growing service businesses.
We aim to process personal data lawfully, fairly and transparently in accordance with applicable Indian data protection and consumer protection laws.
This Policy should be read together with our Terms and Conditions, Refund & Cancellation Policy and any additional notices presented when personal information is collected.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
Website visitors and prospective customers
Registered customer account holders
Independent service professionals
Service provider businesses and their representatives
Customers requesting quotations or making bookings
Paid subscription and membership holders
Individuals submitting KYC verification documents
Users contacting customer support
Newsletter subscribers
Business partners and authorized representatives
This Policy applies to personal information processed through ZOZIBA's website, mobile applications if introduced, booking systems, professional dashboards, support channels and other related services.
Third-party websites and independent services are governed by their respective privacy policies where they independently determine how personal information is processed.
3. Information We Collect
ZOZIBA collects information reasonably necessary to operate its marketplace, deliver services, process payments, maintain accounts, prevent fraud and comply with applicable legal requirements.
3.1 Personal Identification Information
Depending on your interaction with ZOZIBA, we may collect:
Full name
Email address
Mobile or telephone number
Residential or business address
City, district, state and PIN code
Account username
Profile photograph
Communication preferences
Other information voluntarily submitted through our forms
We seek to avoid collecting personal information that is unnecessary for the stated purpose.
3.2 Customer Account Information
When customers register or use ZOZIBA, we may collect:
Account registration details
Contact information
Service preferences
Booking history
Saved addresses
Service enquiries
Reviews and ratings
Customer support communications
Payment and refund references
Account settings
This information helps us provide relevant marketplace features and manage customer relationships.
3.3 Service Professional Information
When professionals register with ZOZIBA, we may collect:
Full legal name
Business or professional name
Contact details
Business address
Service categories
Professional qualifications
Work experience
Service descriptions
Service areas
Service pricing
Portfolio images
Professional certificates or licences
Subscription information
Booking and enquiry history
Customer ratings and reviews
Business registration information where applicable
Some professional information may be displayed publicly on the provider's profile to help customers evaluate available services.
Private verification documents and confidential financial details are not intended for public display.
3.4 KYC and Identity Verification Information
Where identity or professional verification is necessary, ZOZIBA may request:
Full legal name
Date of birth
Identity document type
Identity document number
Copies or images of permitted identification documents
Residential or business address
Business registration details
Professional certificates or licences
Relevant verification status
Additional documents reasonably required for verification
KYC information is collected for legitimate purposes such as identity verification, fraud prevention, professional eligibility and compliance with applicable requirements.
ZOZIBA does not require Aadhaar information by default.
Where Aadhaar-related verification is offered, it will be handled only through a lawful and appropriate process with necessary notices, safeguards and consent where required.
We do not intentionally make KYC documents publicly available.
Access to KYC information is restricted to authorized personnel and approved verification service providers where applicable.
3.5 Payment and Transaction Information
When users purchase subscriptions or pay for services, ZOZIBA may collect or receive:
Transaction reference numbers
Payment amount
Payment date and status
Subscription plan information
Invoices and receipts
Refund records
Payment method category
Limited payment account information supplied by payment processors
Settlement and payout details where applicable
Payments may be processed through authorized third-party payment gateways.
ZOZIBA does not require users to disclose their banking passwords, card PINs or one-time passwords.
Where payment card details are entered directly into a payment gateway's secure interface, their processing is governed by the payment gateway's applicable privacy and security practices.
3.6 Bank and Payout Information
For eligible service professionals, we may collect bank or payout details necessary to process earnings and verify payment recipients.
These may include:
Bank account holder name
Bank account number
IFSC code
Bank name
UPI identifier where supported
Settlement references
This information is used for authorized payout administration, accounting, reconciliation, fraud prevention and compliance.
Banking information is not displayed publicly on provider profiles.
3.7 Booking and Service Information
When customers request or book services, we may process:
Selected service category
Requested service description
Service location
Appointment date and time
Booking status
Service provider information
Customer instructions
Booking-related communications
Payment and cancellation information
Service reviews and complaints
This information supports booking coordination, customer service, dispute resolution and transaction records.
3.8 Technical and Usage Information
When you use ZOZIBA, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Referring website
Pages visited
Approximate location inferred from network information
Access dates and times
Session identifiers
Login and security logs
Error and performance information
Cookie identifiers
This information may be used to maintain platform functionality, diagnose technical issues, understand service performance and protect against unauthorized activity.
3.9 Location Information
ZOZIBA may use location information to help users discover relevant service professionals and determine service availability.
Location information may include:
Manually entered service addresses
Selected city or locality
Approximate location inferred from IP address
Precise device location when a supported feature is enabled and permission is granted
Precise device location will not be collected merely because a user visits the website.
Users may control device location permissions through their browser or device settings.
3.10 Communications and Support Records
We may retain communications submitted through:
Contact forms
Customer support emails
Booking enquiries
Support tickets
Complaint submissions
Authorized platform messaging
Feedback forms
These records help us respond to enquiries, investigate complaints and maintain an appropriate record of relevant transactions.
Telephone calls are not recorded unless a recording feature is actually used and appropriate notice is provided.
4. How We Use Personal Information
ZOZIBA may process personal information for the following purposes:
4.1 Account Creation and Management
To register accounts, authenticate users, maintain profiles, process account updates and provide access to customer and professional dashboards.
4.2 Service Discovery and Booking
To help customers find relevant service professionals, communicate booking requests, coordinate appointments and manage service-related transactions.
4.3 Service Provider Registration
To create professional profiles, review submitted information, manage listings and enable eligible providers to offer services through ZOZIBA.
4.4 Identity and Business Verification
To verify identities, assess professional eligibility, detect fraudulent submissions and comply with applicable legal requirements.
4.5 Payments and Subscriptions
To process payments, manage subscription entitlements, generate invoices, coordinate refunds, reconcile transactions and administer provider settlements.
4.6 Customer Support
To respond to questions, investigate complaints, resolve disputes and communicate service-related updates.
4.7 Security and Fraud Prevention
To protect user accounts, investigate suspicious activity, prevent unauthorized access and maintain the integrity of the marketplace.
4.8 Platform Improvement
To understand service usage, identify technical problems, improve navigation and develop relevant marketplace features.
Where practical, we may use aggregated or anonymized information that no longer identifies individuals.
4.9 Marketing and Promotional Communications
Where permitted by applicable law and supported by appropriate consent or another lawful basis, ZOZIBA may send:
Service announcements
Promotional offers
Subscription updates
Newsletters
New category announcements
Business growth information
Relevant marketplace updates
Users may unsubscribe from optional promotional communications using the available unsubscribe mechanism or by contacting us.
Withdrawal from optional marketing does not prevent essential account, security, payment or booking communications.
5. Lawful Grounds for Processing
ZOZIBA processes personal information only for lawful purposes and on grounds permitted by applicable law.
Depending on the circumstances, processing may be based on:
Valid consent obtained for specified purposes
Certain legitimate uses recognized under applicable Indian law
Compliance with legal obligations
Other grounds expressly permitted by applicable law
Where consent is required, we will seek a clear affirmative action and provide relevant information about the personal data involved and its intended purpose.
We will not treat acceptance of this Privacy Policy alone as unlimited consent to unrelated processing activities.
Users may withdraw consent where processing is based on consent, subject to applicable legal requirements and the practical consequences of withdrawing information necessary for a requested service.
6. Information Shared Between Customers and Professionals
ZOZIBA is designed to facilitate communication between customers and service providers.
When a customer submits a service request, relevant information may be shared with the selected professional or other professionals involved in fulfilling the request.
This may include:
Customer name
Relevant contact information
Service location
Requested service details
Appointment preferences
Necessary booking instructions
Professionals may have access to this information only for legitimate booking and service-related purposes.
Service professionals must not misuse customer information for unrelated marketing, harassment, unauthorized disclosure or other unlawful activities.
Customers may also view professional profile information made available through the marketplace.
ZOZIBA may restrict accounts where credible evidence indicates misuse of personal information.
7. Public Professional Profiles
Service providers may choose or be required to publish certain business information on their ZOZIBA profiles.
This may include:
Business name
Professional display name
Service categories
Business contact details designated for public use
Service areas
Pricing information
Portfolio photographs
Professional descriptions
Reviews and ratings
Public profile information may be visible to website visitors and may be indexed by search engines.
Providers should not upload private identification documents, confidential financial information or unnecessary personal information into public profile fields.
Removing public information from ZOZIBA does not guarantee immediate removal from external search engine caches or previously lawful third-party copies.
8. Cookies and Similar Technologies
ZOZIBA may use cookies and similar technologies to support website functionality.
These may include:
Essential Cookies: Used for login sessions, account authentication, security and necessary website functions.
Preference Cookies: Used to remember selected settings, language preferences or other supported choices.
Analytics Cookies: Used, where implemented, to understand website usage and improve performance.
Marketing Cookies: Used, where implemented and lawfully permitted, to support advertising measurement or relevant promotional activities.
Where consent is required for non-essential technologies, ZOZIBA will provide an appropriate choice.
Users may manage cookies through available website controls or browser settings.
Disabling essential cookies may affect login, bookings and other platform functionality.
The precise cookies and third-party tracking tools used should be disclosed through ZOZIBA's cookie settings or a separate Cookie Policy.
9. Third-Party Service Providers
ZOZIBA may engage third-party organizations to provide technical or operational services.
Depending on actual platform integrations, these may include:
Website hosting providers
Cloud storage providers
Payment gateways
Email delivery services
SMS and notification providers
Analytics services
Fraud prevention services
Identity verification providers
Customer support systems
Technical maintenance providers
These organizations may receive only the personal information reasonably necessary to perform their authorized functions.
Where third parties process information on ZOZIBA's behalf, we aim to impose appropriate confidentiality, security and contractual safeguards.
Third parties that independently determine their own processing purposes may be subject to separate privacy obligations.
10. Payment Gateway Privacy
Payments may be processed through third-party payment service providers integrated with ZOZIBA.
These providers may collect information required to authenticate and complete transactions.
ZOZIBA may receive payment confirmations, transaction identifiers, limited payment information and refund status updates.
We do not intentionally store full payment card credentials or sensitive authentication information unless expressly authorized and compliant with applicable requirements.
Users should review the relevant payment gateway's privacy notice before completing a transaction.
11. Data Storage and Security
ZOZIBA aims to implement reasonable technical and organizational safeguards appropriate to the nature and sensitivity of the information processed.
These may include:
HTTPS encryption for supported website connections
Access controls and role-based permissions
Secure password handling
Restricted administrative access
Private storage for identity documents
Security monitoring
Software updates
Backup and recovery procedures
Protection against unauthorized access
Appropriate vendor security arrangements
Security controls will be reviewed as the platform develops.
Although reasonable safeguards are important, no internet-based system can guarantee absolute security.
Users are responsible for protecting their login credentials and promptly reporting suspected unauthorized access.
Nothing in this section limits any mandatory security obligation imposed on ZOZIBA by applicable law.
12. KYC Data Protection
KYC information requires additional care because it may contain identity documents and financial information.
ZOZIBA will seek to:
Collect only necessary verification information
Explain why each document is requested
Restrict access to authorized reviewers
Avoid public disclosure of verification documents
Use secure storage and transfer methods
Retain information only as long as justified by the applicable purpose or legal requirements
Delete or securely dispose of information when no longer required
Investigate suspected unauthorized access
KYC approval or rejection does not authorize unrelated use of submitted documents.
KYC information will not be used for unrelated advertising without an appropriate lawful basis.
13. Data Retention
ZOZIBA retains personal information only for as long as necessary for the relevant purpose or as required by applicable law.
Retention periods may depend on:
Account status
Active bookings
Subscription records
Payment and accounting requirements
Tax obligations
Pending complaints
Fraud investigations
Legal disputes
Statutory recordkeeping requirements
Where personal information is no longer required, ZOZIBA will delete, anonymize or securely dispose of it in accordance with applicable law.
Account deletion does not necessarily require immediate deletion of transaction records that must legally be retained.
Information held in backups may be deleted according to documented backup retention schedules and applicable requirements.
ZOZIBA should publish or maintain a detailed internal retention schedule identifying the relevant categories of information and applicable periods.
14. User Privacy Rights
Subject to applicable law and the commencement of relevant statutory provisions, eligible individuals may have rights to:
14.1 Access Personal Information
Request information about personal data being processed and relevant processing activities.
14.2 Correct Personal Information
Request correction of inaccurate or misleading personal information.
14.3 Update Personal Information
Request updates to information that has changed.
14.4 Request Erasure
Request deletion of personal information where continued processing is no longer justified or where erasure is required by law.
14.5 Withdraw Consent
Withdraw previously provided consent where consent is the basis for processing.
14.6 Raise Privacy Complaints
Submit complaints regarding personal information or suspected privacy violations.
14.7 Nominate an Individual
Exercise nomination rights where provided by applicable Indian data protection law.
Users may submit requests through the contact details in this Policy.
ZOZIBA may request reasonable identity verification before acting on a privacy request.
Requests will be addressed within applicable statutory time limits.
15. Account Deletion
Customers and professionals may request account closure by contacting ZOZIBA.
Before closing an account, ZOZIBA may need to:
Verify the requester's identity
Resolve outstanding bookings
Review pending refunds
Complete lawful settlement obligations
Address unresolved disputes
Retain legally required transaction records
Following closure, information no longer required will be deleted or anonymized in accordance with applicable law and retention requirements.
Account closure does not automatically cancel legally valid outstanding financial obligations.
Users may request information about the deletion process through customer support.
16. Children's Privacy
ZOZIBA's general customer and professional registration services are intended for individuals aged 18 years or older.
ZOZIBA does not knowingly permit children to independently register as service professionals.
Where information relating to a child is necessary for a service requested by a parent or lawful guardian, we will process it only where legally permitted and with appropriate safeguards.
Where applicable law requires verifiable parental or guardian consent, ZOZIBA will obtain it before processing the relevant child's personal information.
We do not knowingly conduct prohibited targeted advertising or behavioral monitoring directed at children.
If we discover that a child's personal information has been collected improperly, we will take appropriate corrective action.
17. Reviews, Ratings and Testimonials
Customers may be able to submit reviews or ratings about completed services.
Reviews may contain a display name, rating, written feedback and other information submitted through the review feature.
ZOZIBA may moderate reviews to address spam, unlawful content, fraud, privacy violations or breaches of platform policies.
ZOZIBA will not knowingly publish private identification documents, bank details or other unnecessary sensitive information in public reviews.
Testimonials used in advertising should be genuine and published with any necessary permissions.
18. Marketing Preferences
ZOZIBA respects users' choices regarding optional promotional communications.
Users may opt out of promotional emails through available unsubscribe links or by contacting support.
Where applicable, separate consent will be requested for marketing activities requiring consent.
Transactional notifications relating to bookings, payments, account security and important service updates may continue where necessary and legally permitted.
ZOZIBA does not sell personal information to third-party data brokers.
If ZOZIBA introduces a materially different commercial data-sharing activity, it will update its disclosures and obtain any required consent before implementation.
19. Data Sharing and Disclosure
ZOZIBA may share personal information where reasonably necessary and legally permitted, including with:
Selected service professionals
Authorized payment processors
Verification service providers
Technical infrastructure providers
Professional advisers under appropriate confidentiality obligations
Government or regulatory authorities where legally required
Law enforcement agencies responding to valid legal requests
Parties involved in lawful corporate restructuring, subject to appropriate safeguards
ZOZIBA does not disclose private personal information merely because an unrelated third party requests it.
Where legally permitted, we may challenge requests that are invalid, excessive or outside the requesting authority's powers.
20. International Data Processing
Some technology providers may operate infrastructure or support services outside India.
Where personal information is transferred or accessed internationally, ZOZIBA will comply with applicable Indian legal restrictions and requirements.
Appropriate contractual, organizational and technical safeguards will be considered according to the circumstances.
ZOZIBA will not transfer personal information to destinations prohibited by applicable law.
21. Automated Processing and Recommendations
ZOZIBA may use automated systems to support search results, service discovery, fraud detection, account security and marketplace operations.
These systems may use information such as:
Selected service category
User location
Search terms
Service availability
Provider profile information
Booking preferences
Relevant transaction or security signals
Where automated systems materially affect individuals, ZOZIBA will implement applicable transparency and other legal requirements.
Automated recommendations do not guarantee professional suitability, booking availability or service outcomes.
22. Data Breach and Security Incidents
ZOZIBA will investigate suspected incidents involving unauthorized access, disclosure, alteration or loss of personal information.
Where a personal data breach occurs, ZOZIBA will take reasonable steps to:
Identify and contain the incident.
Assess the affected information and potential risks.
Protect affected systems and accounts.
Notify relevant individuals and authorities when legally required.
Investigate the cause.
Implement appropriate corrective measures.
Notifications will be made within applicable statutory deadlines and will provide relevant information required by law.
Users who suspect account compromise should promptly contact ZOZIBA support and secure their account credentials.
23. Independent Service Providers
Service professionals may receive customer information to fulfill booking requests.
Where professionals independently determine how they process personal information outside ZOZIBA's instructions, they may have their own legal responsibilities.
Professionals must not:
Sell customer contact details
Use customer information for unrelated marketing without a lawful basis
Publish private booking information without authorization
Share identity documents unnecessarily
Harass customers
Use customer information for fraudulent purposes
ZOZIBA may investigate credible complaints and take proportionate action against professionals who misuse information.
This section does not remove any legal responsibility that ZOZIBA itself may have.
24. Business Transfers and Corporate Changes
If ZOZIBA undergoes a lawful merger, acquisition, restructuring or transfer of relevant business assets, personal information may be transferred where legally permitted and reasonably necessary.
Any such transfer will be subject to applicable privacy obligations, confidentiality requirements and required notices or consent.
Personal information will not be treated as unrestricted property that can be used for unrelated purposes without a lawful basis.
25. Third-Party Websites and External Links
ZOZIBA may contain links to third-party websites or services.
We do not control the independent privacy practices of those websites.
Users should review the relevant third-party privacy policies before submitting personal information.
ZOZIBA remains responsible for its own actions and any obligations that cannot lawfully be excluded.
26. User Responsibilities
Users are encouraged to:
Provide accurate registration information
Protect account passwords
Avoid sharing OTPs or PINs
Use secure devices and networks
Report suspicious activity
Avoid publishing sensitive information in public profiles or reviews
Respect the privacy of other users
Submit only information they are authorized to provide
Users must not use ZOZIBA to obtain, disclose or misuse other individuals' personal information unlawfully.
27. Privacy Complaints and Grievance Redressal
Users may submit privacy-related complaints through ZOZIBA's published contact channels.
Complaints may concern:
Unauthorized disclosure
Incorrect personal information
Account access
KYC document handling
Consent withdrawal
Data correction
Account deletion
Suspected data breaches
Other privacy concerns
ZOZIBA will acknowledge and address complaints within applicable legal timeframes.
Where the DPDP Rules require a grievance redressal response period, ZOZIBA will comply with the applicable deadline.
Users retain the right to approach competent regulatory or legal authorities in accordance with applicable law.
Privacy Contact: hi@zoziba.com
Designated Privacy Contact / Data Protection Officer (if applicable): The name, designation and direct contact details of the appointed individual will be published as required by law.
28. Legal Compliance
This Privacy Policy is intended to support compliance with applicable Indian laws, including, where relevant:
Digital Personal Data Protection Act, 2023
Digital Personal Data Protection Rules, 2025
Information Technology Act, 2000
Applicable Information Technology Rules
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules
Applicable payment, taxation and recordkeeping requirements
The obligations that apply to ZOZIBA depend on its actual activities, legal status and the commencement of relevant statutory provisions.
If any provision of this Policy conflicts with mandatory law, the applicable legal requirement will prevail.
29. Changes to This Privacy Policy
ZOZIBA may update this Privacy Policy to reflect changes in:
Platform services
Data processing practices
Security measures
Technology integrations
Regulatory requirements
Business operations
The latest version will be published on the website with an updated revision date.
Where required by law, ZOZIBA will provide additional notice or obtain fresh consent before introducing materially different processing activities.
Changes will not retrospectively remove statutory privacy rights.
30. Governing Law
This Privacy Policy is governed by applicable laws of India.
Disputes may be addressed through competent courts, regulatory authorities or other legally authorized mechanisms.
Nothing in this Policy restricts rights or remedies available under applicable data protection or consumer protection laws.
31. Contact ZOZIBA
For privacy questions, data requests, account deletion, KYC concerns or suspected security incidents, contact:
ZOZIBA — Privacy & Customer Support
Office Address:
3rd Floor, Gallery 2000
Rajgarh Road, Lachit Nagar
Guwahati, Assam – 781003
India
Phone: 06026809927
Email: hi@zoziba.com
Website: https://zoziba.com
Privacy Request Subject: Privacy Request – ZOZIBA
Please include your registered email address, a description of your request and sufficient information for us to verify your identity.
Do not email passwords, OTPs or complete payment card details.
32. Final Privacy Commitment
ZOZIBA is committed to responsible personal data handling, transparency and continuous improvement of its privacy and security practices.
We aim to collect only information needed for legitimate purposes, protect it with appropriate safeguards and provide users with meaningful control over their personal information.
ZOZIBA — Connecting Local Needs with Local Expertise.