Terms & Conditions
Important information about our services and policies.
ZOZIBA TERMS & CONDITIONS
Master Platform Agreement, Customer Terms, Service Provider Terms, Booking Rules, Payments, Safety & Legal Responsibilities
Effective Date: 8 November 2026
Last Updated: 8 November 2026
Website: https://zoziba.com
Country: India
Governing Law: Indian Law
1. Introduction
Welcome to ZOZIBA.
ZOZIBA is an online home and local services marketplace connecting customers with independent service professionals, businesses and organizations across Guwahati, Assam and other supported locations in India.
These Terms & Conditions ("Terms") govern access to and use of the ZOZIBA website, accounts, service listings, enquiries, bookings, subscriptions, payments, communications and related marketplace features.
The Terms are intended to establish clear contractual responsibilities between ZOZIBA, customers and service providers.
By creating an account, accepting these Terms, purchasing a subscription, confirming a service booking or otherwise entering into a transaction through the platform, you agree to the applicable provisions of these Terms, provided they have been properly disclosed and accepted.
If you do not agree to these Terms, you should not register or enter into a transaction that requires acceptance of them.
Nothing in these Terms excludes mandatory rights or obligations under applicable Indian law.
2. Legal Identity and Platform Information
For purposes of these Terms, "ZOZIBA", "we", "us" and "our" refer to the legal person or entity operating the ZOZIBA marketplace.
Platform Name: ZOZIBA
Website: https://zoziba.com
Principal Office: 3rd Floor, Gallery 2000, Rajgarh Road, Lachit Nagar, Guwahati, Assam – 781003, India
Email: hi@zoziba.com
Phone: 06026809927
The registered legal name, applicable business registration details and other disclosures required by law must be published by ZOZIBA.
3. Definitions
For these Terms:
Customer: A person or organization using ZOZIBA to discover, enquire about or book services.
Service Provider: An independent professional, contractor, business or organization offering services through ZOZIBA.
User: Any customer, service provider, visitor or other person accessing the platform.
Platform: The ZOZIBA website, related applications, dashboards and digital marketplace services.
Booking: A confirmed arrangement for a specified service.
Subscription: A paid membership or plan granting access to defined platform features for a specified period.
KYC: Identity, business or professional verification conducted for specified purposes.
Content: Text, images, service descriptions, reviews, videos, documents and other material made available through the platform.
Applicable Law: Laws, regulations and legally binding requirements applicable to the relevant parties and activities.
4. Incorporated Policies and Agreements
The following policies form part of these Terms when properly presented and incorporated into the applicable contractual relationship.
4.1 Privacy Policy
The Privacy Policy explains how ZOZIBA collects, processes, shares, retains and protects personal information.
It covers customer data, provider profiles, KYC documents, payment records, cookies, security and privacy rights.
Users should review the Privacy Policy before submitting personal information.
4.2 Refund & Cancellation Policy
The Refund & Cancellation Policy governs:
Subscription cancellations
Refund eligibility
Customer booking cancellations
Provider cancellations
Failed and duplicate payments
Service non-delivery
Payment disputes
Refund processing
4.3 ZOZIBA Customer Policy & User Agreement
The ZOZIBA Customer Policy & User Agreement governs customer conduct, booking responsibilities, service-site safety, complaints and customer-provider interactions.
4.4 Service Provider Policy & Code of Conduct
The Service Provider Policy & Code of Conduct governs professional behavior, identity verification, service quality, violence and harassment prevention, independent provider responsibilities and account enforcement.
4.5 Order of Precedence
Mandatory applicable law takes precedence over all contractual provisions.
For a specific transaction, clearly disclosed and lawfully accepted booking-specific terms govern that transaction where they do not conflict with mandatory law.
For other matters, these master Terms govern the general platform relationship, while the relevant incorporated policy governs its specific subject.
If two documents conflict materially, ZOZIBA will interpret them consistently with applicable law and will not rely on an undisclosed or unfair provision to deprive users of statutory rights.
5. Nature of ZOZIBA's Marketplace
ZOZIBA primarily operates as a digital marketplace connecting customers with independent service professionals.
Depending on available features, ZOZIBA may facilitate:
Professional registration
Service discovery
Provider profiles
Customer enquiries
Quotations
Bookings
Online payments
Subscriptions
Reviews and ratings
Customer support
Complaint resolution
Unless expressly stated otherwise, services listed by independent providers are performed by those providers rather than by ZOZIBA itself.
ZOZIBA may separately offer services directly or enter into different contractual arrangements, in which case the relevant terms will identify ZOZIBA's role.
The platform's description as a marketplace does not remove any legal responsibility attributable to ZOZIBA.
6. Eligibility and Age Requirements
General customer and provider registration is intended for individuals aged 18 years or older who are legally capable of entering into the relevant agreement.
Businesses registering on ZOZIBA must act through authorized representatives.
Users must not impersonate another person or misrepresent their authority.
Services involving minors must comply with applicable safeguarding, consent and legal requirements.
7. Account Registration
Users may be required to provide:
Full name
Email address
Mobile number
Account credentials
Address or service location
Business details where applicable
Other information reasonably necessary for the requested feature
Users agree to provide accurate and current information.
ZOZIBA may request verification or clarification where reasonably necessary.
Registration does not guarantee provider approval, subscription eligibility or unrestricted platform access.
8. Account Security
Users must take reasonable steps to protect account credentials.
Users must not knowingly:
Share passwords with unauthorized persons
Disclose OTPs or payment PINs
Access accounts without permission
Use another person's identity
Attempt to bypass platform security
Introduce malicious software
Users should promptly report suspected unauthorized access.
ZOZIBA remains responsible for its own applicable information-security obligations.
9. Customer Rights and Responsibilities
Customers may use ZOZIBA to search for services, review professional profiles, request quotations and make bookings.
Customers must:
Provide accurate booking details.
Communicate service requirements clearly.
Treat professionals respectfully.
Provide reasonably safe access to the service location.
Disclose known material hazards.
Pay validly agreed charges.
Avoid fraudulent complaints.
Respect providers' privacy.
Follow applicable booking and cancellation rules.
Customers must not threaten, assault, harass, intimidate or unlawfully discriminate against providers.
The full customer obligations are described in the ZOZIBA Customer Policy & User Agreement.
10. Service Provider Rights and Responsibilities
Service providers must comply with applicable professional, business and safety requirements.
Providers are responsible for:
Accurate service descriptions
Their own professional conduct
Necessary qualifications and licences
Lawful pricing
Service quality
Customer safety during their work
Employees and permitted assistants
Applicable taxes
Authorized payments
Customer privacy
Legal compliance
Providers must not advertise services they are not qualified or legally permitted to perform.
The full provider obligations are described in the Service Provider Policy & Code of Conduct.
11. Independent Service Provider Relationship
Unless expressly agreed otherwise in writing, providers participate as independent professionals or businesses.
Registration, profile approval, membership purchase or booking facilitation does not automatically create an employment, partnership, joint venture or agency relationship.
Providers generally control the professional performance of their services, subject to their contractual commitments and applicable law.
ZOZIBA does not automatically become the employer of a provider's workers or assistants.
The legal classification of a working relationship depends on its actual circumstances and applicable law. No contractual label overrides mandatory employment, labour or social-security protections.
12. Provider Identity Verification and KYC
ZOZIBA may require KYC or professional verification.
Providers must submit genuine and accurate documents.
Where applicable, verification may involve:
Identity proof
Address details
Business registration
Professional licences
Qualifications
Tax information
Bank or payout details
ZOZIBA may reject false, altered or fraudulent documentation.
A successful KYC review confirms only the matters actually verified.
KYC approval does not guarantee that a provider will never engage in misconduct or perform a service incorrectly.
ZOZIBA will not advertise police verification, criminal background checks, insurance or professional certification unless the particular verification or coverage has actually been established.
KYC information will be processed in accordance with the Privacy Policy and applicable law.
13. Service Listings and Provider Information
Providers must ensure that their listings are accurate and not misleading.
Listings should identify relevant information such as:
Service description
Price or pricing method
Service location
Material limitations
Relevant qualifications
Appointment availability
Applicable additional charges
Booking conditions
Providers must not make false claims about certifications, experience, customer reviews or guaranteed outcomes.
ZOZIBA may review, correct, restrict or remove listings that violate applicable law or platform rules.
14. Search Results, Featured Listings and Advertising
ZOZIBA may display services based on relevance, location, category, availability, profile information and other legitimate marketplace factors.
Paid or sponsored placements may be offered.
Sponsored listings must be clearly identified where required by law.
ZOZIBA must not manipulate search results in a misleading manner.
A featured placement does not necessarily mean that the provider is independently certified, the safest available provider or the best professional for every customer.
Where prices are advertised as reduced, ZOZIBA and participating providers must comply with applicable prior-price and discount-disclosure requirements.
15. Service Enquiries and Quotations
Customers may request quotations or further information before booking.
Providers must communicate material pricing conditions clearly.
A quotation should identify whether it is fixed, estimated or subject to inspection.
Additional charges must be appropriately disclosed and authorized.
An enquiry does not automatically create a binding booking or an obligation to pay.
16. Booking Confirmation and Service Agreement
A booking becomes confirmed when confirmation is issued through the applicable booking process.
The booking may include:
Customer and provider details
Service category
Work description
Appointment date
Service address
Price or pricing method
Payment requirements
Cancellation terms
Special instructions
Customers and providers must review and comply with the confirmed terms.
Any material change should be communicated and appropriately agreed.
17. Service Quality and Performance
Providers must perform services with reasonable skill, care and diligence.
Providers must not:
Deliberately misrepresent work performed.
Use unsafe methods knowingly.
Perform unauthorized chargeable work.
Supply counterfeit materials as genuine.
Misrepresent qualifications.
Abandon work without reasonable justification.
Demand unlawful additional payments.
Customers retain applicable rights concerning deficient, incomplete or misrepresented services.
ZOZIBA may facilitate complaint resolution and remains responsible for any duties imposed on it by law.
18. Safety, Violence and Misconduct
ZOZIBA STRICTLY PROHIBITS VIOLENCE, ASSAULT, THREATS, HARASSMENT, SEXUAL MISCONDUCT, THEFT, FRAUD, INTIMIDATION AND OTHER UNLAWFUL CONDUCT.
This rule applies to customers, providers and other platform participants.
Prohibited conduct includes:
Physical assault
Aggressive threats
Sexual harassment
Unwanted physical contact
Abusive intimidation
Theft
Extortion
Deliberate property damage
Fraudulent payment demands
Stalking
Unauthorized recording
Serious privacy violations
ZOZIBA does not authorize or condone these acts.
Individuals who commit wrongful or criminal acts remain responsible for their conduct under applicable law.
ZOZIBA may suspend accounts, investigate complaints, preserve relevant evidence and cooperate with competent authorities.
19. Independent Provider Misconduct and ZOZIBA Liability
Independent providers are responsible for their own wrongful conduct to the extent required by law.
Where an independent provider engages in violence, harassment, theft, fraud, negligence or unlawful activity, that provider may incur personal, contractual, civil or criminal liability.
ZOZIBA does not assume automatic responsibility for every independent wrongful act of a provider merely because the provider registered, advertised or received a booking through the platform.
However, ZOZIBA remains responsible for its own legally attributable actions or omissions.
Nothing in these Terms excludes liability for ZOZIBA's own fraud, negligence, misleading representations, statutory violations or other liability that cannot legally be excluded.
Any responsibility arising from a particular incident will depend on the facts, actual business relationship and applicable law.
20. Customer Safety Precautions
Customers are encouraged to:
Review relevant provider information.
Confirm booking details.
Avoid disclosing unnecessary personal information.
Secure valuables where appropriate.
Keep children away from dangerous work areas.
Ask for clarification before authorizing additional work.
Report threatening or suspicious behavior.
Contact emergency services when necessary.
These precautions do not excuse unlawful conduct by a provider or transfer the provider's legal responsibilities to the customer.
21. Provider Safety Precautions
Providers must use appropriate tools, equipment and safety procedures.
They should stop work where continuing would create an immediate serious danger.
Providers must not perform regulated work without necessary qualifications or legal authorization.
Customers must not demand illegal, unsafe or unauthorized services.
Both parties must cooperate reasonably in maintaining a safe service environment.
22. Emergency Incidents
If a user experiences immediate danger, serious injury, physical violence, sexual assault or another emergency, they should contact the appropriate authorities.
India Emergency Response Number: 112
ZOZIBA's ordinary support channels are not emergency response services.
Users may report serious incidents to ZOZIBA after securing immediate assistance.
ZOZIBA may take proportionate protective measures where credible information indicates an urgent safety risk.
23. Service Pricing, Fees and Taxes
Service prices may be fixed, estimated, hourly, quotation-based or inspection-based.
Applicable charges should be disclosed before payment or authorization.
Prices may include:
Service fees
Visit or inspection charges
Material costs
Applicable taxes
Booking or platform fees
Other disclosed charges
Providers must not demand unauthorized additional payments.
ZOZIBA will disclose compulsory platform charges in accordance with applicable law.
Users are responsible for taxes lawfully attributable to them.
24. Customer Payments
Where ZOZIBA facilitates payments, transactions may be processed through authorized payment providers.
Customers should review the payable amount before authorizing payment.
Users must not share payment PINs, OTPs or banking passwords.
Payment completion is subject to confirmation from the relevant payment system.
ZOZIBA may maintain transaction records for reconciliation, refunds, dispute handling and legal compliance.
25. Service Provider Subscriptions and Memberships
ZOZIBA may offer paid professional plans, including Starter, Professional, Premium and other subscriptions.
Each plan may provide specified features such as:
Professional profile access
Service listing features
Promotional benefits
Featured placement eligibility
Additional business tools
Other benefits disclosed at purchase
Plan prices, duration, renewal arrangements and included features will be displayed before payment.
A subscription purchases access to the specified platform entitlement and does not guarantee leads, bookings, revenue or profits.
25.1 Non-Refundable Subscription Policy
ALL ACTIVATED ZOZIBA SUBSCRIPTIONS, MEMBERSHIPS AND PAID PROMOTIONAL ENTITLEMENTS ARE GENERALLY NON-REFUNDABLE.
This includes monthly, quarterly, annual and other paid plans.
Providers are not ordinarily entitled to a refund merely because:
They change their mind.
They receive fewer enquiries than expected.
They do not obtain bookings.
They earn less revenue than anticipated.
They stop using their account.
They discontinue their business.
They cancel before the end of the paid period.
Exceptions apply where a refund is required by law or where ZOZIBA fails to provide the purchased entitlement.
Duplicate payments and other eligible payment errors will be handled according to the Refund & Cancellation Policy.
25.2 Renewal and Cancellation
Where automatic renewal is offered, the amount, billing frequency and cancellation method must be disclosed before authorization.
Providers may cancel future renewals through the supported process.
Cancellation does not ordinarily reverse a valid charge for an already activated subscription.
Mandatory payment-system and consumer rights remain unaffected.
26. Customer Booking Cancellations
Customers may cancel bookings in accordance with the Refund & Cancellation Policy and any clearly disclosed service-specific conditions.
Refund eligibility may depend on:
Cancellation timing
Work already performed
Authorized materials purchased
Reasonable non-recoverable expenses
Provider cancellation
Service non-delivery
Applicable law
Cancellation charges must be lawful, reasonable and properly disclosed.
ZOZIBA will not impose cancellation charges that are prohibited by applicable law.
27. Refunds, Failed Payments and Chargebacks
Refunds will be processed according to the applicable Refund & Cancellation Policy.
Users may report:
Duplicate deductions
Failed payments
Incorrect amounts
Unauthorized transactions
Eligible service refunds
Subscription activation failures
ZOZIBA may coordinate with payment processors and banks where necessary.
Approved refunds will ordinarily be initiated within the period stated in the Refund & Cancellation Policy, subject to mandatory shorter deadlines.
Users retain lawful chargeback and payment-dispute rights.
28. Provider Earnings and Settlement
Where ZOZIBA collects customer payments on behalf of providers, provider settlements will follow the applicable commercial agreement.
Lawful adjustments may include:
Agreed commissions
Approved customer refunds
Valid chargebacks
Duplicate payment corrections
Applicable taxes
Other authorized deductions
ZOZIBA may temporarily hold disputed amounts where reasonably necessary and legally permitted.
Undisputed funds should be settled according to the applicable payment terms.
ZOZIBA will not impose undisclosed or arbitrary deductions.
29. Off-Platform Transactions
Where customers and providers arrange transactions outside ZOZIBA, those arrangements may not be recorded or processed through the platform.
ZOZIBA may have limited ability to verify such payments or reverse them.
Users should retain invoices, receipts and written communications.
Providers must not use off-platform arrangements to commit fraud or evade valid contractual obligations.
Nothing in this section removes ZOZIBA's own statutory responsibilities.
30. Reviews, Ratings and User Content
Users may submit genuine reviews and other permitted content.
Users must not publish:
Fake reviews
Defamatory statements made unlawfully
Threats
Harassment
Fraudulent claims
Unlawfully disclosed private information
Copyright-infringing material
Misleading advertisements
Illegal content
Users retain ownership of their original content, subject to applicable law.
By submitting content for publication, users grant ZOZIBA a non-exclusive, royalty-free licence to host, reproduce, display, format and distribute that content as reasonably necessary to operate and promote the relevant platform feature.
This licence does not authorize unrelated exploitation of private KYC documents or confidential personal information.
ZOZIBA may moderate or remove content that violates applicable rules.
31. Intellectual Property
The ZOZIBA name, trademarks, logos, website design, software, original content and other proprietary materials are protected by applicable intellectual property laws.
Users must not copy, sell, redistribute or commercially exploit protected ZOZIBA materials without authorization.
Providers may use ZOZIBA branding only as permitted by applicable branding rules.
No user receives ownership of ZOZIBA's intellectual property merely by registering or purchasing a subscription.
32. Prohibited Platform Activities
Users must not:
Create fraudulent accounts.
Impersonate others.
Submit forged documents.
Attempt unauthorized system access.
Scrape protected data unlawfully.
Distribute malware.
Manipulate bookings or reviews.
Commit payment fraud.
Harass other users.
Publish unlawful content.
Misuse personal information.
Advertise prohibited services.
Infringe intellectual property rights.
Interfere with platform operations.
Violate applicable law.
ZOZIBA may take reasonable enforcement action against substantiated violations.
33. Privacy and Personal Data
ZOZIBA processes personal information in accordance with its Privacy Policy and applicable Indian law.
Personal information may be used for legitimate purposes including:
Account administration
Booking coordination
Payment processing
KYC verification
Customer support
Security
Fraud prevention
Legal compliance
Information may be shared with relevant providers and authorized service partners where lawful and necessary.
ZOZIBA does not require users to disclose passwords, OTPs or payment PINs to service professionals.
Users may exercise applicable privacy rights through the published privacy contact process.
34. Third-Party Services
ZOZIBA may integrate third-party services for payments, hosting, notifications, analytics, verification or other functions.
Independent third-party services may have their own terms and privacy policies.
ZOZIBA does not automatically assume responsibility for every independent third-party action.
However, ZOZIBA remains responsible for its own contractual commitments and legally attributable obligations.
35. Platform Availability and Technical Limitations
ZOZIBA aims to maintain reliable platform functionality.
Temporary interruptions may occur because of:
Maintenance
Hosting failures
Network disruptions
Payment gateway issues
Cybersecurity incidents
Third-party outages
Events beyond reasonable control
ZOZIBA does not guarantee uninterrupted availability at all times.
Where a paid entitlement is not delivered because of a platform failure, applicable refund and legal rights remain available.
36. Account Suspension, Restriction and Termination
ZOZIBA may restrict, suspend or terminate accounts for legitimate reasons including:
Fraud
Violence or serious harassment
False verification documents
Unlawful activity
Repeated material policy violations
Serious security threats
Misuse of customer information
Material non-payment
Legal or regulatory requirements
Where appropriate, ZOZIBA may provide notice and an opportunity to respond.
Immediate temporary restrictions may be imposed where credible evidence indicates urgent risk.
Termination does not automatically eliminate accrued financial, refund or legal obligations.
37. Complaint Investigation and Evidence
ZOZIBA may investigate credible complaints involving customers, providers, bookings, payments or platform misuse.
Relevant records may include:
Booking details
Payment confirmations
Service descriptions
Messages available to the platform
Invoices
Photographs
Relevant identity or verification records
Other lawful evidence
Users must cooperate reasonably with legitimate investigations.
ZOZIBA will seek to apply fair and proportionate procedures.
An unproven allegation does not automatically establish wrongdoing.
38. Grievance Redressal
ZOZIBA will provide a complaint-handling mechanism consistent with applicable Indian e-commerce requirements.
Consumer complaints will be acknowledged within 48 hours and addressed within one month as required by applicable rules.
Where legally required, ZOZIBA will provide the complainant with a copy of the complaint as recorded.
ZOZIBA will publish the name, designation and contact details of its appointed Grievance Officer.
Users may submit complaints through:
Email: hi@zoziba.com
Phone: 06026809927
Users retain the right to approach competent consumer authorities, courts, regulators or law-enforcement agencies.
39. Fraud Prevention and Platform Integrity
ZOZIBA may use lawful measures to identify suspicious activity, including:
Duplicate accounts
Fraudulent payments
Forged documents
Fake reviews
Booking manipulation
Unauthorized access
Suspicious refund requests
Other platform abuse
ZOZIBA may temporarily restrict affected transactions where reasonably necessary and legally permitted.
Any enforcement action must be proportionate and supported by appropriate evidence.
40. Limitation of Liability
To the maximum extent permitted by applicable law, ZOZIBA does not guarantee:
Minimum customer enquiries
Confirmed bookings
Provider income
Specific search rankings
Continuous service availability
Error-free performance by independent providers
Particular commercial results
The personal behavior of every independent provider
ZOZIBA will not ordinarily be liable for indirect or speculative commercial losses arising solely from a provider's failure to obtain anticipated business results.
ZOZIBA is not automatically liable for an independent provider's wrongful acts solely because the provider was listed on the marketplace.
Nothing in these Terms excludes liability for ZOZIBA's own fraud, negligence, legally attributable misconduct, statutory violations or other liabilities that cannot legally be excluded.
No contractual limitation overrides mandatory consumer protection rights.
41. Indemnification
To the extent permitted by law, a user whose unlawful conduct, fraud, negligence or material contractual breach causes a legally attributable third-party claim against ZOZIBA may be required to indemnify ZOZIBA for reasonable resulting losses and expenses.
For providers, this may include claims arising from:
Professional negligence
Fraud
Violence or harassment
Property damage
Unlawful service delivery
Privacy violations
Misconduct of personnel for whom the provider is legally responsible
For customers, this may include claims arising from:
Fraudulent activity
Intentional property damage
Unlawful harassment
Material misuse of the platform
Indemnification applies only to losses legally attributable to the indemnifying party.
No user is required to indemnify ZOZIBA for ZOZIBA's own fraud, negligence or non-excludable statutory obligations.
Legitimate complaints and lawful exercise of consumer rights do not themselves create indemnification liability.
42. Insurance
Providers must maintain insurance where required by applicable law.
ZOZIBA may require appropriate insurance for higher-risk service categories.
Unless expressly confirmed in writing, ZOZIBA does not provide automatic accident, liability or property insurance coverage for every booking.
Users should not assume insurance exists merely because a service is listed on the platform.
43. Force Majeure
Events beyond reasonable control may disrupt services or platform operations.
Examples include:
Floods
Severe weather
Natural disasters
Government restrictions
Major transport interruptions
Serious infrastructure failures
Other extraordinary events
Affected parties should communicate promptly and consider reasonable alternatives.
Force majeure does not excuse fraud, intentional misconduct or liabilities that cannot lawfully be excluded.
Refunds and other remedies remain subject to applicable law and the relevant agreement.
44. Legal and Regulatory Compliance
Users must comply with laws applicable to their activities.
ZOZIBA will comply with its applicable obligations under relevant Indian legislation, including where applicable:
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Consumer Protection (E-Commerce) (Amendment) Rules, 2026 upon commencement
Information Technology Act, 2000
Applicable Information Technology Rules
Digital Personal Data Protection Act, 2023
Digital Personal Data Protection Rules, 2025
Bharatiya Nyaya Sanhita, 2023
Applicable tax, payment and professional regulations
The applicability and commencement of particular provisions depend on the relevant law and circumstances.
Nothing in these Terms authorizes unlawful activity or excludes mandatory legal protections.
45. Cooperation With Authorities
ZOZIBA may cooperate with valid legal requests from police, courts and competent regulatory authorities.
Where appropriate, ZOZIBA may preserve relevant records concerning suspected fraud, violence, harassment or other serious incidents.
Personal information will be disclosed only as permitted or required by law.
ZOZIBA will not obstruct lawful investigations.
46. Dispute Resolution
Users should contact ZOZIBA for ordinary platform disputes where support may be helpful.
ZOZIBA may facilitate communication between customers and providers.
Users may seek appropriate remedies under applicable law.
Internal complaint procedures do not prevent users from approaching competent courts, consumer commissions, regulators or law-enforcement authorities.
Any voluntary settlement must be lawful and must not improperly remove statutory rights.
47. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to mandatory statutory rights and the jurisdiction of competent authorities, contractual disputes may be brought before the competent courts at Guwahati, Assam.
Nothing in this clause restricts a consumer's right to approach another legally competent consumer commission or forum.
Criminal and regulatory matters remain subject to the jurisdiction prescribed by law.
48. Changes to These Terms
ZOZIBA may update these Terms to reflect:
New platform features
Operational changes
Regulatory requirements
Payment arrangements
Safety improvements
Business developments
The revised Terms will be published with an updated effective date.
Material contractual changes will be communicated and accepted where legally required.
Changes will not retrospectively remove accrued statutory rights.
49. Severability
If a competent authority determines that a provision of these Terms is unlawful or unenforceable, that provision will be limited or severed to the extent necessary.
The remaining lawful provisions will continue to apply where they can operate independently.
50. No Waiver
A failure by ZOZIBA to enforce a contractual provision on one occasion does not automatically waive its right to enforce that provision later.
This clause does not permit unfair or unlawful enforcement.
51. Assignment and Business Transfers
Users may not transfer their accounts or contractual rights without authorization where transfer restrictions are lawful and reasonably necessary.
ZOZIBA may transfer relevant contractual rights or obligations as part of a lawful merger, acquisition or restructuring, subject to applicable notice, consent and other legal requirements.
Such transfers do not eliminate accrued user rights.
52. Electronic Communications and Acceptance
Users may receive electronic notices relating to:
Account registration
Bookings
Payments
Security
Subscriptions
Complaints
Material policy updates
Where permitted by law, electronic acceptance may establish agreement to the applicable contractual terms.
ZOZIBA may maintain records of acceptance, including the accepted version, timestamp and relevant account information.
Optional marketing communications will be governed by applicable consent and privacy requirements.
53. Entire Agreement
These Terms, together with the applicable incorporated policies and properly accepted transaction-specific conditions, constitute the relevant contractual agreement concerning use of ZOZIBA.
A separate written agreement may govern additional services or business arrangements.
No provision in these Terms overrides mandatory law.
54. Customer Agreement
By accepting these Terms as a customer, the user acknowledges that:
They understand ZOZIBA's marketplace role.
Services may be performed by independent professionals.
They will provide accurate booking information.
They will treat providers respectfully.
They will review prices and booking conditions.
They understand the applicable cancellation rules.
They will report serious misconduct appropriately.
They understand that ZOZIBA does not guarantee every provider's personal conduct.
They retain all mandatory consumer and legal rights.
55. Service Provider Agreement
By accepting these Terms as a provider, the user acknowledges that:
They will provide accurate identity and business information.
They will maintain legally required qualifications and licences.
They are responsible for their own professional conduct and service performance to the extent required by law.
They will not engage in violence, harassment, fraud or unlawful behavior.
They will protect customer information.
They will communicate prices transparently.
They understand that subscriptions do not guarantee leads or earnings.
They accept the applicable subscription and refund conditions.
They will cooperate with legitimate complaint investigations.
They understand that serious violations may result in account restrictions and legal consequences.
56. Contact Information
For questions about these Terms, subscriptions, bookings, refunds, safety concerns or complaints, contact:
ZOZIBA — Customer & Service Provider Support
Office Address:
3rd Floor, Gallery 2000
Rajgarh Road, Lachit Nagar
Guwahati, Assam – 781003
India
Phone: 06026809927
Email: hi@zoziba.com
Website: https://zoziba.com
Grievance Officer: Name, designation and direct contact details to be published following appointment.
For immediate emergencies in India, contact 112.
57. Final Legal and Safety Notice
ZOZIBA IS A HOME AND LOCAL SERVICES MARKETPLACE CONNECTING CUSTOMERS WITH INDEPENDENT SERVICE PROFESSIONALS.
ZOZIBA strictly prohibits violence, harassment, intimidation, theft, fraud, sexual misconduct and other unlawful activities.
Independent providers are responsible for their own wrongful acts and professional performance to the extent required by applicable law.
ZOZIBA does not guarantee bookings, income, business success or the personal conduct of every independent professional.
All activated provider subscriptions and memberships are generally non-refundable, subject to applicable law and the Refund & Cancellation Policy.
Customers and providers must comply with the applicable incorporated policies.
Nothing in these Terms excludes ZOZIBA's own legal obligations or restricts mandatory consumer, privacy, employment or other statutory rights.
ZOZIBA — Connecting Local Needs with Local Expertise.